Refund Policy

Brickhaus Cafe Ltd
Effective Date: 28th June 2025

At Brickhaus Cafe Ltd, we strive to provide high-quality service and experiences. This Refund Policy outlines the circumstances under which refunds may be granted and the terms that apply.

1.0 Eligible Refunds

1.1 Refunds may be issued under the following circumstances:

a) Duplicate Charges – If you were accidentally charged more than once for the same product or service.
b) Cancellation by Brickhaus Cafe Ltd – If we cancel a scheduled event or service that you have already paid for.

2.0 Non-Refundable Items and Services

Unless otherwise specified, the following are non-refundable:

a) Food and Beverages – All consumable items are non-refundable unless there is a confirmed quality issue or service error on the part of Brickhaus Cafe Ltd.
b) Table Bookings – Table bookings are non-refundable. However, we will make reasonable efforts to reschedule your booking to an alternative date or time, provided we receive at least 72 hours' notice in writing via email and availability permits.
c) Custom Orders – Personalised items, including customised food, decorations, or merchandise, are non-refundable due to their bespoke nature.
d) Deposits for Birthday Parties and Private Hire – All deposits for birthday parties, private events, or function room hires are strictly non-refundable under any circumstances, including cancellations or no-shows.

3.0 How to Request a Refund

3.1 Refund Request Process

To initiate a refund request, please contact us at hello@brickhaus.cafe within 7 days of the original transaction. Include the following details:

Your full name and contact information
A description of the issue
Proof of purchase (e.g., receipt or booking confirmation)

3.2 Refund Method

If approved, refunds will be issued to the original payment method used. If that method is no longer available, Brickhaus Cafe Ltd may offer an alternative refund method, such as store credit or a voucher.

3.3 Refund Approval

All refund requests are subject to review. Brickhaus Cafe Ltd reserves the right to approve or deny requests in accordance with this policy.

3.4 Processing Times

Refunds typically take 5–10 business days to appear, depending on your bank or card provider. We will notify you once your refund has been processed.

4.0 Discretionary and Quality-Based Refunds

4.1 Discretionary Refunds

In exceptional circumstances not outlined above, Brickhaus Cafe Ltd may consider issuing a refund at our sole discretion. These are assessed case by case and are not guaranteed.

4.2 Product or Service Concerns

If you experience any issues related to the quality of our food, drinks, service, or events, please notify a member of our staff immediately so we can resolve the issue during your visit.

5.0 Policy Updates

5.1 Changes to This Policy

Brickhaus Cafe Ltd reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website and will take effect immediately upon publication.

5.2 Customer Notification

Where practical, we will notify customers of significant changes via our website or email if you have an account or booking with us.

Questions?
Please contact us at:
hello@brickhaus.cafe

27 Hight Street

Wellington

TA21 8QT

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