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Brickhaus Cafe Ltd
Effective Date: 28th June 2025
Contact: hello@brickhaus.cafe

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Brickhaus Cafe Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking or purchase through our services, including third-party platforms such as BookingNinja.

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1. WHO WE ARE

Brickhaus Cafe Ltd operates a retail café and event space offering LEGO-based experiences. Our website and booking services are designed to help you explore our offerings and make reservations with ease.

We are the data controller for information you provide directly through our website. When using our third-party booking system (BookingNinja), your data may also be subject to their privacy practices.

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2. INFORMATION WE COLLECT

We collect the following types of personal data:

a. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Booking and event preferences

  • Payment and billing details (via BookingNinja or integrated payment processors)

  • Any communications or feedback submitted to us

b. Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device identifiers

  • Pages visited and actions taken (e.g., booking submissions)

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3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and manage bookings and payments

  • Provide confirmations and updates

  • Respond to customer service inquiries

  • Improve our website and offerings

  • Comply with legal obligations

  • Market relevant offers or promotions (only with your consent)

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4. BOOKINGNINJA AS A THIRD-PARTY PROVIDER

Our online booking system is powered by BookingNinja, a third-party service. When you make a booking, your data may be transmitted to or stored by BookingNinja according to their own terms and policies.

You should review BookingNinja’s Privacy Policy to understand how they handle your data. We are not responsible for how BookingNinja collects, uses, or secures your information.

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5. LEGAL BASIS FOR PROCESSING (UK GDPR)

We process your personal data under the following lawful bases:

  • Consent – When you opt in to marketing communications

  • Contractual necessity – To fulfil bookings and purchases

  • Legal obligation – For compliance with applicable laws

  • Legitimate interest – For running our business and improving services

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6. SHARING YOUR INFORMATION

We only share your data when necessary and with appropriate safeguards in place. This includes sharing with:

  • BookingNinja (for reservations and event management)

  • Payment processors (e.g., Stripe, Sumup)

  • IT service providers that support our website and operations

  • Legal or regulatory bodies, where required

We do not sell or rent your personal information to third parties.

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7. DATA RETENTION

We retain your personal data only for as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

BookingNinja may retain data under their own schedule. You can contact us or BookingNinja to request deletion of your data.

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8. YOUR RIGHTS

Under UK data protection laws, you have rights including:

  • Access – Request a copy of your data

  • Correction – Request correction of inaccurate data

  • Deletion – Request erasure of your personal data

  • Objection – Object to processing based on legitimate interests

  • Restriction – Request that we limit processing of your data

  • Portability – Request transfer of your data to another provider

To exercise any of these rights, contact us at hello@brickhaus.cafe. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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9. DATA SECURITY

We implement appropriate technical and organisational security measures to protect your data. BookingNinja applies its own security protocols, and we select partners who comply with high standards of data protection.

However, no transmission method is 100% secure. You use our services at your own risk.

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10. COOKIES

Our website uses cookies to improve your experience. You can manage cookie preferences via your browser. Some cookies are essential for site functionality.

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11. CHILDREN’S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect data from children without parental consent.

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12. INTERNATIONAL TRANSFERS

If we or our partners process your data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

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13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this Policy periodically.

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14. CONTACT US

For questions, data requests, or complaints, please contact:

Brickhaus Cafe Ltd Reg no 16387102
Email: hello@brickhaus.cafe
Registered Address

8 Foxdown Terrace

Wellington

Somerset

TA21 8BJ

Privacy Policy

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